Product type
Custom ceramic tumbler tumbler mugs (multiple sizes) designed for heavy use in shared office environments.
Client issue
Our client, a major international co-working space brand, needed 250,000 high-quality tumbler tumbler mugs distributed across more than 20 countries. The key challenges?
- Guaranteeing perfect alignment with the approved samples, especially logo placement, color fidelity, and material quality.
- Ensuring durability in industrial dishwashers and everyday wear-and-tear.
- Delivering consistent products across all global offices, with centralized billing and zero breakage upon arrival.
Production & logistics challenges
With dozens of tumbler mug references, many involving detailed manual work, the production process demanded intensive follow-up at the factory level.
We had to manage:
- A large number of SKUs requiring precise manual handling
- Rigorous quality alignment across all items
- Export-ready packaging adapted to international transport, with a focus on shock resistance
Problem resolution
To meet these challenges, we implemented a multi-step quality control approach:
- Factory audits to select the right partner before launch
- In-line inspections to monitor consistency throughout the two-month production run
- Final QC inspections before shipment, ensuring accuracy in product quantity, quality, and packaging layout
Additionally, we coordinated a tailored logistics plan to guarantee smooth delivery in all target countries, damage-free and on time, with a consolidated invoicing system for the client’s headquarters.
Key figures
- Quantity: 250,000 units
- Production time: ~2 months
- Number of destinations: 20+ countries
QC inspections: Factory audit + In-line QC + Pre-shipment QC
